Refund & Returns Policy

This Refund & Return Policy is applicable to purchases made from Advanced Racking and Shelving Australia.

Advanced Racking and Shelving Australia understands that satisfied customers are the reason we are in business and makes every effort to ensure that as a business we do what we say we will do and deliver on what we promise.

Should you encounter any issues with the goods or services supplied from Advanced Racking and Shelving Australia we would ask you to contact one of our friendly staff on the link below or by telephone so we can work with you to achieve the best possible outcome.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found goods cheaper elsewhere. In instances such as this Advanced Racking and Shelving Australia can reserve the right to apply a restocking fee.

Goods Damaged in Transit

We strive to ensure that all of our products arrive in the same condition they were sold in but with the transit of goods sometimes unavoidable accidents can occur so we’ll do our best to look after you.

If we have arranged your transport and the goods arrive damaged please contact our sales staff as soon as possible. We will arrange to have the damaged goods returned replaced or if no longer available the purchase price including freight refunded.

Contact Us

If you have any questions or concerns please contact us:

34/7172 Bruce Highway, Forest Glen 4556 QLD

Ph: 07 5445 8166